Terms & Conditions — Your Agreement with bdru

1 Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "Platform" means the bdru website at bdru.io, including all subpages, game lobbies, betting interfaces, account dashboards, and associated mobile-browser experiences.
• "Player" / "You" means any individual who registers an account on the bdru platform and uses any part of its services.
• "Account" means the registered user account created by a Player on the bdru platform.
• "Balance" means the total of real-money funds held in a Player's bdru account at any given time, excluding any bonus funds that have not yet met applicable wagering requirements.
• "Bonus Funds" means any promotional credit, free bet, or matched deposit amount credited to an account subject to wagering requirements.
• "Wagering Requirement" means the number of times a bonus amount must be staked before it becomes eligible for withdrawal.
• "Restricted Activity" means any conduct listed under Section 10 of these Terms.
• "Bangladesh Standard Time (BST)" means UTC+6, the standard time zone in which bdru support and operations function.

2 Acceptance of Terms

By completing the bdru registration process, you confirm that you have read, understood, and accepted these Terms & Conditions in full, together with any additional policies published on the platform, including the Privacy Policy and Responsible Gaming Policy.

These Terms & Conditions are effective as of 1 January 2026. bdru reserves the right to amend these terms at any time. Continued use of the platform following notification of any amendment constitutes acceptance of the revised terms. It is your responsibility to review this page periodically.

Where any translation of these Terms & Conditions exists for reference purposes, the English-language version shall prevail in all cases of conflict or ambiguity.

3 Eligibility

Use of the bdru platform is subject to the following eligibility requirements, all of which must be satisfied on a continuing basis:

• You must be at least 21 years of age. bdru strictly enforces the 21+ age requirement and will request documentary proof of age at any point during the account lifecycle.
• You must be a natural person. Corporate entities, trusts, or other legal structures may not register an account.
• You must not be subject to a self-exclusion order — whether self-imposed via the bdru platform or notified by a third-party responsible gaming scheme.
• You must not be accessing the platform from a jurisdiction where online gambling is prohibited by applicable law. It is solely your responsibility to determine the legality of online gambling in your jurisdiction before registering.
• You must not be acting on behalf of another person. Accounts must be used solely by the registered account holder.

bdru reserves the right to verify eligibility at any stage and to suspend or close any account where eligibility requirements are not or cannot be confirmed.

4 Account Registration

To access the bdru platform, you must register a single account by providing accurate, complete, and current registration information. You warrant that all information provided at the time of registration — and at any subsequent update — is truthful and not misleading.

4.1 One Account Rule

Each Player is permitted to hold only one active bdru account. The operation of more than one account, whether under the same identity or using different personal details, is strictly prohibited. Any duplicate accounts identified will be closed without notice, and all balances — including any pending withdrawals — may be forfeited.

4.2 Verification

bdru reserves the right to request identity verification documentation at any time, including but not limited to a government-issued photo identification document (National ID card, passport, or driving licence), proof of address, and proof of payment method ownership. Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.

4.3 Account Information Updates

You are responsible for keeping your account information current and accurate. Material changes to your personal details — including mobile number, email address, and linked payment method — must be updated promptly. Notifications from bdru will be sent to the contact details held on your account, and bdru accepts no liability for missed communications resulting from outdated account information.

5 Account Security

You are solely responsible for maintaining the confidentiality and security of your bdru account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party under any circumstances.

Any activity that occurs under your account — whether or not authorised by you — is your responsibility. In the event that you suspect unauthorised access to your account, you must contact bdru support immediately at [email protected] and change your password without delay.

bdru will never contact you by email, live chat, or any other channel to request your password. Any communication purporting to be from bdru that asks for your password should be treated as fraudulent and reported to support immediately.

6 Deposits & Withdrawals

6.1 Deposits

Deposits to your bdru account may be made via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The minimum deposit amount is ৳500 unless otherwise specified for a particular payment method. Deposits are credited to your account balance once confirmed by the relevant payment provider.

bdru does not charge a deposit processing fee. However, your payment provider may apply their own transaction charges; these are your responsibility. bdru accepts no liability for delays caused by payment-provider processing times.

6.2 Withdrawals

Withdrawal requests will be processed to the same payment method used to make the qualifying deposit, in accordance with anti-money-laundering and fraud-prevention obligations. The minimum withdrawal amount is ৳1,000. Withdrawal requests submitted before 20:00 BST on a business day are typically processed within the same day for bKash and Nagad; other methods may take longer.

bdru reserves the right to request identity and payment-method verification before processing any withdrawal. Withdrawals will not be approved where outstanding verification requirements remain unmet, where a withdrawal would reduce a balance that includes unsatisfied wagering requirements on bonus funds, or where a Restricted Activity investigation is ongoing.

6.3 Currency

All balances, deposits, withdrawals, wagers, and winnings on the bdru platform are denominated in Bangladeshi Taka (BDT / ৳). No multi-currency conversion is performed on the platform. Players depositing from international payment cards may be subject to foreign-exchange charges applied by their card issuer; bdru accepts no responsibility for such charges.

7 Bonuses & Promotions

bdru may offer welcome bonuses, reload bonuses, free bets, cashback offers, and other promotional incentives from time to time. All promotions are subject to specific terms that will be published alongside the offer, including wagering requirements, eligible games, minimum odds, time limits, and maximum withdrawal caps on bonus-derived winnings.

7.1 General Bonus Conditions

• Bonus funds are credited separately from real-money funds and will be displayed distinctly in your account balance.
• Real-money funds are used before bonus funds by default, unless the specific promotion states otherwise.
• Bonuses may not be transferred, exchanged, or withdrawn as cash until all applicable wagering requirements have been fully met.
• Only one bonus may be active at any given time, unless a specific promotion explicitly allows concurrent bonuses.
• Bonuses are intended for personal entertainment use only. bdru reserves the right to withhold or reclaim any bonus where it reasonably suspects the offer has been exploited, abused, or claimed through co-ordinated activity.

7.2 Wagering Requirements

Wagering requirements are specified on each promotion's dedicated terms page and are calculated as a multiplier applied to the bonus amount (e.g., a 20x wagering requirement on a ৳1,000 bonus requires ৳20,000 in eligible wagers before any portion of the bonus becomes withdrawable). Not all game types contribute equally to wagering requirements — slots typically contribute 100%, while live casino games and sports bets may contribute at a lower rate as specified per promotion.

7.3 Expiry

All bonus funds and associated wagering requirements expire within the time limit stated on the relevant promotion. Upon expiry, any unmet wagering requirements and the associated bonus funds will be removed from your account automatically.

8 Betting Rules

All sports bets placed on the bdru platform are subject to the following general betting rules, in addition to any sport-specific rules published in the relevant betting section.

• Bets are only accepted and binding once confirmed by the bdru system and a bet reference number has been issued. Bets placed but not confirmed due to a system error, connectivity failure, or pricing issue are void.
• bdru reserves the right to limit the maximum stake or maximum payout on any market at its sole discretion, without prior notice.
• In-play bets are subject to live data feeds. Delays between real-world events and their reflection in the in-play interface are inherent in live betting; bdru accepts no liability for bets placed on the basis of information that was already outdated at the time of placement.
• Where an event is abandoned, postponed, or cancelled, bets will be settled in accordance with the rules applicable to that sport as published on the platform. In the absence of a specific rule, void/refund treatment will apply to unsettled bets.
• bdru reserves the right to void any bet, at any time prior to settlement, where there is evidence of a pricing error, data error, or any form of Restricted Activity as defined in Section 10.
• Winnings from settled bets will be credited to your account balance within a reasonable timeframe following official result confirmation by the relevant governing body.

9 Casino & Game Rules

Casino games available on the bdru platform — including live dealer tables, RNG slots, crash games, and strategy games — are provided by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. Each game operates according to its own published rules, which are accessible within the game interface.

The outcome of all RNG-based games is determined by certified random number generation technology. bdru does not control or influence game outcomes. In the event of a discrepancy between the result displayed in the game client and the result recorded on the game provider's server, the server-side record shall be the definitive result.

In the event of a technical malfunction during a casino game session, affected game rounds will be voided and any stakes placed on the affected round will be refunded to the Player's account balance. Winnings already credited prior to the malfunction are not affected.

10 Prohibited Conduct

The following activities are strictly prohibited on the bdru platform. Engaging in any Restricted Activity may result in immediate account suspension, forfeiture of balances, and referral to appropriate authorities:

• Registering more than one account, or registering an account in another person's name or on their behalf.
• Providing false, misleading, or incomplete identity or payment information at any stage of the account lifecycle.
• Using the platform while under the age of 21, or assisting a person under 21 in accessing the platform.
• Attempting to exploit pricing errors, software bugs, or data-feed delays to gain an unfair advantage.
• Co-ordinating bets with other players, syndicates, or third-party services in a manner designed to circumvent bdru's risk management controls.
• Using automated software, bots, scripts, or any non-human process to interact with the platform.
• Engaging in any activity that constitutes, facilitates, or is connected with money laundering, fraud, or any other criminal offence.
• Chargebacks or payment disputes raised with a payment provider in bad faith, where the relevant transaction was a legitimate account deposit.
• Harassment, abuse, or threatening behaviour directed at bdru support staff or other platform users.

11 Suspension & Closure

bdru reserves the right to suspend, restrict, or permanently close any Player account, with or without prior notice, in any of the following circumstances:

• Evidence or reasonable suspicion of Restricted Activity as defined in Section 10.
• Failure to complete identity or payment-method verification within a reasonable timeframe following a formal request.
• A self-exclusion request submitted by the Player via the responsible gaming tools.
• A third-party notification received from a responsible gaming scheme indicating that the Player has registered for self-exclusion.
• An account that has been inactive for a period exceeding 12 consecutive months, subject to any dormancy policy in force at the relevant time.

Where an account is closed following a confirmed Restricted Activity finding, any outstanding balance — including real-money funds and bonus funds — may be forfeited in full. Where an account is closed for any other reason, the verified real-money balance (excluding unsatisfied bonus funds) will be returned to the Player via their registered payment method within a reasonable period.

Players may voluntarily request account closure at any time by contacting bdru support at [email protected].

12 Responsible Gaming

bdru is committed to promoting responsible gambling and maintaining a safe environment for all players. The following tools are available to all registered Players at no charge via the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending. Limit reductions take effect immediately; increases are subject to a 72-hour cooling-off period.
• Session Time Alerts: Configure time-based reminders to notify you of how long you have been playing during a session.
• Cooling-Off Period: Take a temporary break from the platform for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Request a self-exclusion for a minimum period of 6 months. During self-exclusion, your account will be suspended, and all marketing communications will cease. Self-exclusion cannot be reversed before the minimum period expires.

If you believe that gambling is having a negative impact on your financial situation, mental health, or personal relationships, we strongly encourage you to make use of these tools and to contact our support team at [email protected]. Support is available 24/7 on Bangladesh Standard Time.

For further information, please refer to the bdru Responsible Gaming page at /responsible-gaming.

13 Intellectual Property

All content on the bdru platform — including but not limited to software, design elements, graphics, logos, text, game interfaces, and data compilations — is the exclusive property of bdru or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your personal, non-commercial purposes only. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, reverse-engineer, or create derivative works from any part of the platform without the prior written consent of bdru.

14 Limitation of Liability

To the maximum extent permitted by applicable law, bdru's total liability to any Player in connection with the platform — whether arising in contract, tort, negligence, or otherwise — shall not exceed the total amount of real-money deposits made by that Player in the 90-day period immediately preceding the event giving rise to the claim.

bdru accepts no liability for any indirect, incidental, consequential, special, or punitive loss or damage, including but not limited to loss of profits, loss of data, loss of opportunity, or damage to reputation, whether or not bdru had been advised of the possibility of such loss.

bdru accepts no responsibility for losses arising from: platform unavailability due to maintenance or technical failure; third-party payment-provider delays or errors; internet connectivity failures on the Player's side; or Force Majeure events including natural disasters, civil unrest, government action, or telecommunications infrastructure failure.

15 Privacy & Data

bdru collects, stores, and processes personal data in accordance with its Privacy Policy, which is published at /privacy-policy and is incorporated into these Terms & Conditions by reference. By accepting these Terms, you also confirm that you have read and understood the Privacy Policy.

Personal data is collected and used for the purposes of operating your account, verifying your identity, processing payments, complying with legal and regulatory obligations, and delivering customer support. bdru does not sell, rent, or share personal data with third-party marketers.

16 Amendments to These Terms

bdru reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, bdru will provide reasonable notice via the platform and/or via email to the address registered on your account. The revised terms will take effect on the date stated in the notice.

If you do not agree with any amended terms, you must cease using the platform and contact support to arrange account closure. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Terms & Conditions.

17 Governing Law

These Terms & Conditions are governed by and construed in accordance with applicable law. Any dispute arising out of or in connection with these Terms that cannot be resolved through the bdru complaints process shall be referred to binding arbitration. The language of arbitration proceedings shall be English.

Nothing in this clause limits your statutory rights as a consumer under applicable Bangladeshi law.

18 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the operation of the bdru platform, please contact our support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via your bdru account dashboard
• Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)

We aim to respond to all written enquiries within 48 hours of receipt during normal operating conditions.